We have over 10 years' experience shipping high value, fragile products worldwide, from Melbourne to Macclesfield through Royal Mile Whiskies. We are looking into delivering internationally, but for now, we will only be delivering to the UK through Drinkmonger.com
Standard Delivery - Up to 3 days delivery
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Express Delivery - Next day delivery
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Please note that orders must be received before 1pm to ensure next day delivery. If in doubt, give us a call to the highlight the order (0131 524 9380).
2 - 3 days delivery - Please note that delivery to some areas of the Highlands and Islands may take up to five working days.
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Once your order is placed, if products are out of stock, or are delayed for any reason, we will notify you. If you would like any more information regarding delivery, please visit our delivery page or email email@example.com.
We pack all parcels carefully and strive to only ship products in perfect condition. Unfortunately couriers are occasionally clumsy however, and every now again a mistake is made by our staff...we're only human! Please contact us immediately if you are unhappy with the service you have received and we will rectify problems on a case-by-case basis.
Help us...By saving any packaging in which you received the bottle.
Help us...By not opening the bottle if you received the wrong product!
Help us...By checking the courier tracking number which we sent to you by e-mail if there has been a delay in receiving the parcel.
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Internationally recognised encryption and data storage
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
Private network links to banks
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.