Terms & conditions
Any written content, photography, imagery and other material shown on www.drinkmonger.com can only be used with the express consent of Drinkmonger. Please contact us to request the use of any materials.
We collect some personal information in our registration form which we ask visitors to complete when signing in. This information is collected so that we can deliver any products ordered online. We also ask if we can contact you about offers in the future, but you of course have the option to opt out of being on our mailing list.
In order to ensure the safety of customers' financial details royalmilewhiskies.com uses Secure Sockets Layer technology to ensure that your details are sent securely to us and hold a 'COMODO' licence for our site. Once we have those details, we treat them responsibly as you would expect, ensuring that they cannot fall into the wrong hands.
4. Payment Methods
Payment can be made by debit or credit card online, using the following cards: VISA, VISA Delta, Mastercard, Maestro and Solo.
5. Follow Up
Once an order is placed, an automatic email response is generated, letting you know that your order has reached us securely and confirming the order details. If there are any errors please contact us so that we can amend the order, or cancel it if you prefer.
After processing an order (which can be delayed if we are out of stock of the products ordered in which case we will advise you), all orders are despatched using an Express (1 day) or Standard (2 -3 day) courier service (Monday to Friday only) to most mainland destinations in the UK (outlying areas of the UK can take up to three - four days). Service to many European addresses takes 3 - 5 days. For international orders, delivery times vary depending on location. An estimate of delivery time can be viewed on the relevant delivery page here.
Delivery charges are calculated based on the weight of the product and the destination address. We ship to most countries, although delivery of alcohol related products to Canada and the United States is prohibited. (If you choose to have an alcohol related product delivered to an address in Canada or the USA we unfortunately cannot guarantee delivery).
Please note that we cannot send to European PO Box or Mail Box addresses.
7. Returns Policies
If you are unhappy with products purchased (other than perishable products such as confectionary) which are not faulty, we will happily refund your money, or exchange the products if you inform us within 7 days after the day following the delivery of the goods. In this event, the products must be returned to us in good condition. We will make reimbursements within 30 days of cancellation. Any product returned must be within its original packaging. (Unfortunately we cannot pay for the delivery charge of unwanted products.)
However, if any products that we send to you are faulty or damaged we will replace them or reimburse you for the expense, including the cost of delivery, if you prefer. If products are faulty or damaged, we require that you tell us within a reasonable time of receipt of the products. All refunds and reimbursements will be paid within 30 days of your notifying us of your wish to return the products. Any product returned must be adequately packed to avoid any possible damage.
While we have endeavoured to ensure the accuracy of the information on the site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website. Prices and specifications (such as ABV and vintage) can change without notice and products are subject to availability.This does not affect your statutory rights as a consumer.
9. Age Restriction
We can only sell alcohol products to those over the age of 18. By placing an order, you confirm that you are at least 18 years of age and the minimum legal age for purchasing alcohol and/or tobacco products in your country of residence.
Supply is usually reliable for most products displayed at drinkmonger.com. Some of the whiskies and other products shown are either not available because they are temporarily out of stock or because they may be one of only a few in the world. Should a product be unavailable, we will inform you of this promptly.
11. Taxes and Duties
Whisky and other products sold at drinkmonger.com are subject to UK taxation. When sending to addresses outside the UK your order may be subject to local taxes and duties. These charges must be borne by you. Please contact your local Customs Department for further information on what these costs may be, as customs policies vary widely from country to country. If we are sending products to an address within the European Union (EU), prices are subject to Value Added Tax (VAT). If we are sending to an address outside the EU, we will not charge VAT.
12. Company Details
Dormant Distillery Company Ltd
Trading as Drinkmonger
379 High St
Registered in Scotland: 172078
VAT Number: 693868172
13. Drinkmonger Christmas Fair Terms and Conditions
Drinkmonger reserves the right to cancel the event due to unforeseen circumstances. If this is the case, customers will receive a full refund of the ticket price within one week of the cancellation notice.
All tickets purchased are Non-Refundable.
Admission will not be granted to anyone under the age of 18. We are legally obliged to operate a Challenge 25 policy. If you look under the age of 25, you will need valid photographic ID with proof of age.
Management Reserve the right to refuse admission.
Please note that the event is strictly bound by Scottish Licensing Laws.
If you appear to have consumed too much alcohol, you may be asked to leave.
The event will run from 1:00pm to 5:00pm. Last pour will be at 4:45pm.
Please sample responsibly.
Drinkmonger is a trading name of The Dormant Distillery Co. Ltd. (SC 172078) 379 High Street, Edinburgh, EH1 1PW.
A £10 voucher will be issued with every ticket. The Voucher is only eligible for a single transaction of £50.00 or above. Valid for orders taken at the event or in our stores (details below), until 30th November 2015.
Strictly one voucher per customer and subject to the usual licensing laws.
11 Bruntsfield Place, Edinburgh, EH10 4HN 0131 229 2205
100 Atholl Road, Pitlochry, Perthshire, PH16 5BL 01796 470 133
And also at our sister store
Royal Mile Whiskies, 379 High Street, Edinburgh, EH1 1PW 0131 225 3383